What
is a Directo Account?
A Directo Account is a low-cost, FDIC-insured bank account
established in your name. It is unique from traditional
checking accounts because all deposits and withdrawals
are made electronically. Deposits into the account are
made by direct deposit of your payroll by your employer.
Withdrawals can be made at any ATM 24 hours a day, 7
days a week. All that's needed to access the account
is your Directo Card and your personal identification
number (PIN). You can also use the Directo Card to make
purchases and get cash back at grocery stores and retailers
like Wal-Mart and Target. The Directo Card can even
be used to purchase money orders and get cash back at
the U.S. Post Office. Think of the Directo Account as
a “checkless” checking account. You can never overdraw
your account or “bounce” a check. |
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What
are the advantages of a Directo Account?
The Directo program opens a whole new world of financial
options:
| Convenience |
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Instant approval
with no credit check -anyone whose employer or
benefits provider (retirement or government agency)
offers direct deposit qualifies |
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Immediate access
to funds, 24 hours a day, 7 days a week, 365 days
a year |
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No waiting in
long lines to cash payroll checks |
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Card usage at
hundreds of thousands of ATMs worldwide and retail
locations in the United States |
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Toll-free customer
service in English and Spanish |
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Monthly statements
provided |
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Additional cards
available for family members |
| Savings |
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Eliminates check-cashing
charges |
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Low monthly service
charge. You choose the plan that's right
for you |
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Card usage at
hundreds of thousands of ATMs worldwide and retail
locations in the United States |
| Safety
and security |
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Funds FDIC-insured
in personal bank account |
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No need to carry
large sums of money |
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Account access
protected by PIN |
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Eliminates risk
of having paycheck stolen |
| Build
or rebuild credit history |
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Never bounce a
check |
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Never miss a monthly
payment |
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What
type of credit qualification do I need to receive a
Directo Card?
There
are no credit qualifications to participate
in the Directo program. If your employer offers direct
deposit of payroll, you're pre-qualified for
a Directo “checkless” checking account.
Directo offers an individual account to anyone, regardless
of their previous credit history. |
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Is Directo
FDIC-insured?
Yes.
Each account is insured up to $100,000. |
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| Can
the Directo Card help me rebuild my credit?
Yes. Although Directo does not report to any agency,
upon several months of maintaining your account in
good standing, you may request that we send a report
of satisfactory activity to credit agencies. |
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What is the Directoplus Visa Card and how do I get one?
The Directoplus Visa Card expands the capability of your existing Directo account, allowing you to sign for purchases. It is not a credit card. If you qualify for a Directoplus Visa Card, it will automatically be sent to you. Qualification is based on age of account, account status, and number and amount of deposits. Don't know if you qualify? Call! (877) 242-0994 |
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Does a Directoplus Visa Card cost more?
No. There is a nonrefundable $25 fee to participate, but the monthly account fee and
transaction fees are the same, and your account number remains the same. Signature transactions are FREE, and you'll save hundreds of dollars a year using your card to shop at the stores you're already using, plus, use it online! The Directoplus Visa Card is not a credit card. You'll have access to your account funds and if you are enrolled in the Emergency Cash program, you'll have access to your monthly emergency funds, too. You can take advantage of the cash advance option at bank teller windows, and gain access to all of your funds with a single free signature transaction! |
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What happens to my old Directocash card?
Your PIN-based Directocash card remains functional unless you destroy it. Some people like the security of having an extra card, especially one with the safely of PIN-only function. |
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Will I be able to use my Directoplus Visa Card at ATMs?
Yes. You will be mailed a PIN for your card separately. You may also choose another PIN when you call to activate your card.
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What happens if I change my mind?
Directoplus Visa Cards are automatically sent to eligible customers -- the participation fee applies only if card is activated. The activation information is on the card -- just one toll-free call opens a world of possibilities for you. If you don't wish to participate, simply destroy the unactivated card, and your Directo account remains unchanged. |
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When
will I have access to my money?
Your deposit is available for
withdrawal on the day your provider releases your funds. |
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Can
use checks with my Directo Account?
No. Checks written against the
Directo account will not be honored. Each Directo account
is a “checkless” checking account, activated
by the Directo debit card. |
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Can
I use my Directo Card in stores?
Yes. the Directo Card can be used at any PIN-based point of sale (POS)
device that shows the STAR symbol. Please note that for your security,
the Directocash Card is not signature based. If you qualify, you will be
sent a Directoplus Visa Card, which can be used to perform signature-based transactions. |
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What
is Bill Pay and how does it work?
You can pay bills with your Directo Account, and there's
never a fee! Save money on money orders and stamps,
and save time by signing up for automatic or electronic
debit on your utility bills, car payments, and loan
payments. Any ACH (Automated Clearing House) debit
can be used. Ask your creditors how you can sign up
for electronic debit using your Directo account. |
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What
is the Emergency Cash option?
Directo's Emergency Cash option
is available to qualified account-holders. This special
overdraft privilege allows you to cover unanticipated
expenses up to a certain dollar amount, for a flat
fee. With no high interest charges or hidden fees,
Emergency Cash lets you keep your account in good
standing, while extending you the money you need.**
**Not available in Georgia |
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How
do I use my Directo Account to transfer money to a
family member in another city or country?
You can easily and inexpensively transfer funds
from one Directo account to another with a telephone
call to the toll-free Customer Care number, 877-242-0994. Transfers
must be authorized by both parties.
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What
if my card is lost or stolen?
Remember your money is safe with
Directo because without your PIN number no one can use
your card to access your money. If you lose your card,
call Directo's toll-free customer service number
as soon as you notice your card is missing. The customer
service number is listed on the literature that accompanies
your new card. Directo will immediately block the old
card and send you a new one. Your account number will
remain the same. |
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Can
I withdraw all my money, even if it's an odd amount?
To withdraw all the funds in
your account, take out as much as possible from an ATM
(remember, ATM machines are filled with large denomination
bills, the smallest usually a $20) then go to a retail
point of sale (POS) such as at a supermarket, buy something
small, and pay for it with your Directo Card, asking
for the odd amount left in your account as cash back.
Remember to leave enough in your account to cover your
transaction fee! POS terminals have set dollar amounts
preprogrammed to give as cash back, but you can type
in any amount that you want. |
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How
do I contact a customer service representative?
If you need help with the enrollment process, please
call us toll free at 877-242-0994. If you are a Directo
account holder, call 877-242-0994.. |
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How
can I get a second Directo Card for my account?
Call customer service at 877-242-0994 to request a
second card. |
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Do
I qualify for a Directo Card?
Yes! You are qualified for a
Directo Card, even if you have less than perfect credit,
or are listed on ChexSystems. |
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Is
my online application secure?
Yes. Directo uses layers of encryption to make sure
your data is safe. Directo does not sell or share
your information with anyone. |
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How
long does the online application take?
You can apply in minutes. You will receive your Directo
Card and information on how to manage your account
about five days after Directo receives your fax or
mailed information. |
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What
information do I need to apply for the Directo Card?
You will need to provide a photocopy
of a state-issued photo ID (such as a drivers license)
and proof of residency (such as a utility bill in your
name), and a paycheck stub or benefits award letter. |
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How
do I know which Directo Account is best for me?
Do you use your account frequently?
Then the best value for you is the Free and Easy Plan,
which includes free transactions. You can change your
plan after three months by calling customer service. |
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Can
I check on the status of my application?
Yes. Email your inquiry to support@directocash.com. |
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When
can I begin using my account?
You will receive your card about five days after Directo
receives your enrollment information and proof of
your identity. You will also receive a form that looks
like a voided check, which you MUST take to your employer
or benefits provider. It lists your account number
and your bank routing number. Your employer or benefits
provider can tell you when your direct deposit will
start. |
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When
will I have access to my payroll?
First thing in the morning on
your designated pay date. |
How
do I get my employer to start using Directo?
Your Welcome Kit will contain a form with a "voided check" graphic containing your account number, your bank routing number, and your name and address. This form is also available by calling Directo. Give this form to your payroll or human resources department and sign any additional authorization that they might require. If your company has any questions, have them call Directo at (877) 242-0994. If you receive Social Security, VA, Disability or other city, state or Federal benefit, one call to Directo can get you started, (877) 242-0994. |
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What
can I expect after applying?
First, you will receive a confirmation
email from Directo with a few tips and reminders. Once
you send your Signature Page with the required paperwork
to Directo, you will receive your personal card, PIN
and Welcome Kit within 10 days. For your security, these
items will arrive separately. |
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What
if I have additional questions?
Please
visit our Contact Page or contact your Directo representative by emailing your question to support@directocash.com. |
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